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SHIPPING POLICY

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RETURN & EXCHANGE POLICY

All Jewellery Designs come with"Care for your Jewellery" guidelines. Please read these instructions to ensure your jewellery keeps performing for you.

Website Purchases

14 day return policy on items purchased from the website which are faulty.  

Great care is taken before delivery and quality is checked at each stage of the design process.

Bespoke Designs

Bespoke designs take a great deal of time and effort, therefore the return policy will be different.

As the Bespoke Service is a personalised service, specific to your requirements, any concerns or questions will be answered well before you take delivery of your custom design.

As I'm sure you can appreciate, the bespoke service takes more time and our Designer will take a great deal of time and effort to get it "just right".  Please check out the Bespoke Service details to find out how it all works.

ting pieces with attention to details along the way and consultation with the customer. In line with this I offer a full replacement or refund of any item that is deemed faulty or inexplicably marred.  please see guidance on caring for your jewellery here



For bespoke or commissioned pieces please see the information on the Bespoke service page for guidelines on the design process.

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